Деловые переговоры на иностранном языке

«ДЕЛОВЫЕ ПЕРЕГОВОРЫ И ДЕЛОВАЯ ПЕРЕПИСКА НА АНГЛИЙСКОМ ЯЗЫКЕ»

ВАРИАНТ №4.

 

ЗАДАНИЕ № 1.

 

Заполните пропуски в  предложениях подходящими по смыслу словами:

 

extension            calling            message            directory            line            dial            reply tone            ring            hang on            hearing            answering machine            phone (number)

 

1)     - Could I speak to Mr. Peterson, please? - calling  for a moment. I’ll see if he is in.

2)     - Sorry, Ann isn’t available at the moment. Can I give her a message?

3)     Be sure of the number you wish to call, check it in the directory.

4)     - Sorry, I’m tied up at the moment. Could you give me a phone a bit later? Looking forward to dial from you soon.

5)     I can’t hear you, I’m afraid. It’s a bad line.

6)     (to operator) – Look, I’ve just tried to get hold of Mr. Harper by dialing his  phone (number)  direct but there’s no directory.

7)     - Sorry, this is a wrong reply.

8)     (operator) – I’ll put you through to Ms. Sharp. But you may like to know that you can hearing  her direct if you ring again.

9)     This is Helen Kennedy answering machine. You can give your message when your hear the tone. Thanks for ring.

 

ЗАДАНИЕ № 2.

 

Сформулируйте свое согласие или несогласие с изменившимися  пожеланиями или высказываниями партнера:

 

Unfortunately we have to raise our price for item 5 by 15% because of the increased cost of raw materials. Ok. I hope it doesn`t repeat in the nearest Future.

Our legislation has been changed in an unfavorable way so we must withdraw the order. I can`t agree with it.

Based on our extensive research into this matter we believe the responsibility for the shortage does, in fact, lie with you. I don`t think so.

It is reported that your competitors Robertson & Sons are discounting 22 % of their list price, with immediate delivery, so we hope that you can offer us better price. No doubt about it.

We think that in the first year we cannot guarantee the minimum sale of goods for the above sum. I`d say the exact opposite.

You have to pay dead freight, since we have chartered the American Bay, and she is to be loaded early next week. You`re absolutely right.

 

ЗАДАНИЕ № 3.

 

Дополните следующие  условные предложения. Например:

If I had to fire someone, I would give him a last chance to improve.

 

a) If I had the chance to work abroad, I would work there manager. 

b) If I had to write my own job description, this was interesting.

c) I would not ignore the opinions of my colleagues unless , if they well pertained to me.

d) If she were invited to that conference, she would be happy.

e) If I had a serious disagreement with my boss, I would discharge.

f) He would be promoted faster if he was enterprising.

g) If I thought of good way of saving my own money, I will rich.

h) If I were a very rich person, I will by my mother house.

i) Bill wishes that when he is hungry.

j) If he were in complete charge of the company, he would be happy.

 

ЗАДАНИЕ № 4.

 

Два дня назад  Вы получили письмо от делового партнера. Составьте проект ответа на него.

 

Universal Utensils. Xxxxxxxxxxx 1 April, 19 -- Yyyyyyyyyyy   Dear Mr. Smurov, Account No. 638/Hrs/0078/Invoice No. 05124 I regret to inform you that the above invoice contains a mistake. It is almost certainly the case that the figure in the invoice for the total has been multiplied by a hundred. In view of our longstanding dealings with your company, I am convinced that you do not expect me to pay $ 98,000 for the last delivery of switches and electrical components.   I would very much appreciate receiving a more reasonable invoice. Otherwise we plan to withdraw our next order with your company.                                    Yours sincerely,                         Jim Brown                      Jim Brown                        Chief Clerk                                Purchasing Dept.

 

 

Element Corp. Xxxxxxxx  3 April 19— Yyyyyyyy   Dear Mr. Brown. Account №638/Hrs/0078/Invoice № 05124 I have to report you that in said invoice really mistake. In the near future we will send you new corrected invoice.   I hope that we will continue our cooperation.                                                           Yours sincerely,                                                    Vladimir Smurov

 

ЗАДАНИЕ № 5.

 

В приведенном  ниже диалоге один из собеседников был невежлив. Исправьте реплики  этого человека.

 

Mr. Simpson:   Hello. May I speak to Mr. Ward please?

Mr. Ward:        Hello. Wait please.

Mr. Simpson:   Could you put me through to Mr. Ward?

Mr. Ward:        How do you do. I listen you.

Mr. Simpson:   Good morning. This is Gary Simpson.

Mr. Ward:        Good morning Mr. Simpsom.

Mr. Simpson:   This is Gary Simpson of Grant & Clark speaking.

Mr. Ward:        Can I help you?

Mr. Simpson:   Could we make an appointment to discuss our contract? Will you be            available next Monday?

Mr. Ward:        Excuse me, but I occupied at Monday.

Mr. Simpson:   Oh, that’s a pity. How about this Friday or next Tuesday?

Mr. Ward:        Tuesday or Friday is fine. I don’t care which.

 

 

 

ЗАДАНИЕ № 6.

 

В приведенном  ниже диалоге поставьте глаголы  в правильную форму.

 

Mr. Benedetto:   Well, I (to give) one last chance. Look at this order again. No more mistakes. You

                           last (to deliver) the showers which I even (not to order).

Mr. Hunt:           Oh, do forgive me. We never (not to repeat) that.

Mr. Benedetto:   I (to hope) so. But remember. I would (to like) to stress that I must (to get) this 

                           order by Thursday next week. It (to be) very important. I cannot (to accept) any

                           other delivery time.

Mr. Hunt:           Sure, sir. We (to send) it in time. We always (to deliver) your orders in time, …

                           we?

Mr. Benedetto:   No, you … Once I (to receive) an order with a delay of two months. Besides,

                           packing should be excellent.

Mr. Hunt:           Certainly. I guess you (to agree) that this (to be) one thing we always (to do)

                           before.

Mr. Benedetto:   But twice my surname (to write) Bereditto by your people.

Mr. Hunt:           Oh, I (to be) very sorry. This time I myself (to write) your name clearly.

Mr. Benedetto:   One last thing. (to call) me on Tuesday and (to inform) about the state of the order.

Mr. Hunt:           Right, I (phone) you myself. The goods will definitely (to come) to right address

                           and at the time you (to need) them.

 

ЗАДАНИЕ № 7.

 

Заполните пропуски словами из списка:

 

administration            commerce            corporate            involve            merge            white-collar            prosper            takeover            fair            continue

 

a) When a firm begins to do poorly on the stock market, plans are often made to change its administration structure.

b) The board of directors  corporate to inform the stockholders of the risks of investing in South Africa.

c) Have many people are involve in advertising of the new product?

d) Despite some problems the company expects to continue to prosper  in the nearest future.

e) New York has always been a centre of commerce.

f) After their annual growth rate had fallen they were continue by a major competitor.

g) Mr. Brown is too old to merge in his present position.

h) In order to deal with additional paper-work we need to expand the white-collar             staff by 10 people.

i) The management of contemporary corporations requires people who know how to prosper.

j) The large companies which have been successful in the past have normally takeover with their closest competitors.

 

ЗАДАНИЕ № 8.

 

Воссоздайте каждое предложение. Расставьте прописные  буквы и знаки пунктуации там, где это необходимо.

 

a. this delay / once again / has caused / i regret / any inconvenience

b. with them / our understanding of the issues / i will get in touch / so that we can improve

c. your attending / to this matter / i would appreciate / at your earliest convenience

d. an alternate suggestion / if / we would be pleased / you have / to consider it

e. to you / of some assistance / this information / i hope / will be

f. this explanation / i trust / will answer / you raised / the questions

g. i would appreciate / by the end / hearing from you / of february

h. any further information / please do not hesitate / if you need / to contact me

i. the results / we will send you / as soon as possible / of the competition

j. receiving / i would appreciate / on the proposed form / before january 1 / your comments

 

ЗАДАНИЕ № 9.

 

Переведите  на русский язык следующий текст.

 

Harrison’s Department Store in the Northside Shopping Center invites you to a winter clearance sale. Check these bargain prices: men’s suits, regularly one-hundred and eighty dollars, now only one-fifty; sports coats, regularly one-twenty, now just eighty dollars. And to go along with these suits and sport coast, you’ll find dress slacks, long-sleeved sport shirts and ties, all colors, all sizes, at low, low prices.

In the ladies’ department, better dresses have been reduced to half price or lower. New merchandise has been added, and the selection in sizes eight through sixteen is outstanding.

This is the greatest clearance sale that Harrison’s has ever had. Thousands of items of winter clothing are on sale.

Shop at Harrison’s in the Northside Shopping Center. Open until six Tuesdays, Wednesdays, and Thursdays. Open until nine Mondays, Fridays, and Saturdays. Closed all day on Sundays.

Come to Harrison’s winter clearance sale today. Bank American and MasterCharge welcome.   

 

Магазин Харрисон в торговом центре в Нортсайде  приглашает на зимнюю распродажу. Цены снижены: мужские костюмы стоимостью $170 теперь продаются по $150; спортивные куртки стоимостью $120 сейчас по $80.  А также к этим костюмам и курткам здесь вы найдете брюки, рубашки и галстуки всех цветов и всех размеров по низким, низким ценам.

В отделе женской  одежды на лучшие платья цена снижена  вдвое и больше. Добавлен новый  товар и выбор размеров от 8 до 16 включительно.

Это величайшая распродажа, которая когда либо была в магазине Харрисон. В продаже имеются  тысячи наименований зимней одежды.

Магазин Харрисон в Нортсайде это центр покупок. Он открыт до 18.00 во вторник, среду и  четверг. Открыт до 21.00 в понедельник, пятницу и субботу. Выходной день воскресенье.

Приходите сегодня на зимнюю распродажу в магазин Харрисон.

 

 

 

ЗАДАНИЕ № 10.

 

Прочитайте  и переведите на русский язык следующий  текст. Скажите, какое из правил Вам труднее всего соблюдать и почему?

 

Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. However, when you are shopping, it is important to know your rights.

 

There are four golden rules:

 

a) Examine the goods you buy at once. If they are faulty, tell the seller quickly.

Изучите сразу товар, который  покупаете. Если он неисправен сразу сообщите об этом продавцу.

b) Keep any receipts you are given. If you have to return something, the receipt will help to prove where and when you bought it.

Оставляйте чек. Если вы хотите что то вернуть, чек поможет доказать где и когда вы купили это.

c) Don’t be afraid to complain. You are not asking a favour to have faulty goods put right. The law is on your side.

Не бойтесь жаловаться. Доказывайте, что товар испорчен. Закон на вашей стороне.

d) Be persistent (but not aggressive). If your complaint is justified, it is somebody’s responsibility to put things right.

Будьте настойчивым, но не агрессивным. Если ваша претензия  подтвердится, кто- то будет ответственным  за продажу данного товара.

 

ЗАДАНИЕ № 11.

 

Переведите  на русский язык и напишите свой образец:

 

Образец письма - рекламации

(Sample of Letter of Complaint)

 

Men’s Clothes Dealers Ltd. 142 South Road Sheffield S20 4HL England                                 18th April, 1997 Ref: Our Order No. 142 of 21th March, 1997   Dear Sirs, Thank you for your delivery of men’s silk shirts, which we ordered on 21st March, 1997. At the same time we would like to draw your attention to the following.   After examination of the shirts we discovered some manufacturing defects: there are oil stains on 12 shirts; the color of button on 5 of the shirts does not match the colour of these shirts; one shirt is in a different style.   We are returning the defective shirts by separate mail, carriage forward, and would ask you to replace them with shirts in the colours and sizes specified below:   Size                                        Colour                                        Quantity 15                                            white                                               9 17                                            white                                               1 14                                            blue                                                 6 16                                            blue                                                 2   We would appreciate a prompt reply.                                  Yours sincerely,                        V. Smurov                                 Vladimir Smurov                                            Export-Import Manager

 

ЗАДАНИЕ № 12.

 

Переведите  текст на русский язык:

 

-   I don’t think that their claim is well-grounded. The delay was caused by that strike at the port. They won’t win if they refer their claim to arbitration. I think we should reject this claim.

-   I’m not sure about that. I’ve just spoken to Mr. Klimenko, the Commercial Director of the company. He’s ignored all my remarks. They’re ready to start talking legal action to show that they’re serious.

-   If they do that, we’ll have to get our lawyers in.

-   I don’t think it’s a good idea, Mr. Rogers. They are going to place a large order with us next year. If we decline their claim, we may lose this order.

-   How much do they want us to compensate for the delay?

-   Approximately … pounds.

-   Perhaps we shall offer them half the sum.

-   That’s a good idea. I’ll try to settle it with Mr. Klimenko.

-   Yes. But if they disagree, we’ll have to reject their claim … And negotiate a longer delivery time with them next year.

 

• Я думаю, что их претензия обоснована. Причиной была задержка, которая нанесла ущерб порту. Они выиграют, если отправят свою претензию в арбитражный суд. Мы должны опровергнуть эту претензию.
• Я не уверен в этом. Я только что говорил с мистером Клименко, коммерческим директором компании. Он проигнорировал все мои замечания. Они подготовили юридические основания, чтобы показать, насколько они серьезны.
• Если они это сделают, то мы должны обратиться к своим юристам.
• Я не думаю, что это хорошая идея, Мистер Роджерс. Они хотят сделать большой заказ в следующем году. Если мы проигнорируем их претензию, то мы можем потерять этот заказ.
• Сколько они хотят, чтобы мы компенсировали задержку?
• Приблизительно… фунтов.
• Возможно, мы предложим им половину суммы.
• Это хорошая идея. Я попытаюсь решить это с мистером Клименко.
• Да. Но если они не согласятся, мы отклоним свое предложение. И проведите переговоры, чтобы увеличить время поставки с ними в следующем году.