Автор работы: Пользователь скрыл имя, 23 Октября 2012 в 14:22, реферат
The layout and presentation of a business letter are very important as they give the reader the first impression of the sender. A business letter consists of the following distinct parts: heading, reference, date, name and address of the addressee, attention line, salutation, subject heading, body of the letter, complimentary close, signature, inclosure line.